KQ cancels flights, passengers stranded as crew stay away from work

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A file photo of passengers stranded at JKIA after Kenya Airways cancelled more than 24 flights. /COURTESY

Hundreds of passengers were on Monday stranded at JKIA after Kenya Airways crew members failed to report to work.

Passengers heading to various destinations arrived as early as 3am and while they were checking in, an announcement was made that several flights had been delayed.
Some passengers say they were left stranded at the JKIA until around 10am before being transferred to hotels in the city.
“I arrived here at 3:30am and went through the entire process because my flight was initially scheduled for 5am. We got a notification minutes before that time that it had been moved to 8am,” one passenger said.
“As we were coming to terms with the delay, it was announced that the flight had been rescheduled to 6pm. That is more than 12-hour delay.
What is even annoying is that no one has been told what the real issues are.”
On reaching KQ’s management for comment, the receptionists said the captain on duty and his crew failed to show up.
Passengers were referred to the top management when they asked about alternative arrangements.
Some who threatened to sue the airline and were told to lodge formal complaints on the KQ website.
“I had a business appointment at 1pm. I’m still here trying to find out what happened and you are telling me is to launch a complaint. Is it that you don’t care or appreciate we have lost so much time?” one passenger asked.
Source The Star Newspaper
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