How to Apply for a Kenyan Passport Online on eCitizen

The Kenyan passport application process has new rules, but the procedure for application remains the same. Applicants will only visit the Immigration department for biometric registration after completing the online process.

The Immigration department will roll out new passports (e-passports) embedded with a chip by September 2017. You can now apply for, replace, renew and pay for your passport online by using either mobile money such as Mpesa or credit and debit cards.

The Kenyan passport application process waiting period has now been reduced to 10 Days thanks to the Department of Immigration through the eCitizen Portal. It is also possible to track your application online through the use of a tracking number and SMS service.

You need to have an eCitizen account in order to access this service, or you can create one by following the steps below.

How to create an eCitizen Account

To sign up for this account, you need an email address, a phone number and a passport sized photo for verification. Visit the eCitizen website.

  • Select eCitizen Kenyan Citizen and click create account
  •  Enter your National Id number and  First Name
  • Click verify.
  • Enter your email address and password and click Continue
  • Enter your phone number and verify by entering the code sent via SMS
  • Upload your Photo and you are good to go.


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  1. millicent says

    I have tried to apply for East Africa passport online but not possible kindly advise.

  2. Nicholas says

    Hi we are applying for the kenyan e passport but unfortunately after several attempts , we can’t even get the verification code. We are in australia .please advice . Nick

  3. Sandesh says

    Can’t get through mobile verification process, comes up as error sending sms code. I’m using UK mobile. Please advise. Urgent.

  4. Irene maina says

    After outing my name and my I’d number its saying the provider doesn’t match the I’d number. But its the collect name as per my I’d .pls advise .Irene am in Zimbabwe

  5. Nasri Diis says

    I am in switzerland, i want to apply kenya passport for my kids, please help me and I am register on ecitizen

  6. Amina says do I make an amendment after submission of the online form

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