Machakos Governor Alfred Mutua today presided over the Media Launch of this weekend’s inaugural and unique Tour de Machakos bicycle racing competition. The two-day race event (18-19th October) has 8 categories namely: Elite, Junior (under 19 years), Family fun, Veterans (over 40 years), Corporate, Media, Ladies and Black Mamba.
The Institute of Customer Service Kenya (ICS-Kenya), a professional body for customer service in the country in partnership with mSurvey, a mobile surveys company, and Dalberg, a strategic advisory firm, announced the winners of the inaugural Service Excellence Awards 2014 during a Gala Dinner event.
The awards, which were announced during the Gala Dinner to mark the culmination of the Customer Service Week 2014 (CS Week 2014), aim to recognize the success of corporates and individuals who have provided exemplary customer service. The Awards bring to focus the importance of excellent customer service as a strategic tool for business success. It also seeks to raise the profile of customer service practice and professionalism nation-wide as well as provide a platform for corporates and individuals to benchmark themselves and learn best practice from service excellence leaders.
The winners, determined from a survey that sourced information directly from a target of 6,000 respondents nation-wide, were drawn from banking, telecommunications, supermarkets, universities, fuel stations, insurance and government services sectors.
The Institute of Customer Service Kenya (ICS-Kenya), a professional body for customer service in the country in partnership with mSurvey, a mobile surveys company, and Dalberg, a strategic advisory firm, announced the winners of the inaugural Service Excellence Awards 2014 during a Gala Dinner event.
The awards, which were announced during the Gala Dinner to mark the culmination of the Customer Service Week 2014 (CS Week 2014), aim to recognize the success of corporates and individuals who have provided exemplary customer service. The Awards bring to focus the importance of excellent customer service as a strategic tool for business success. It also seeks to raise the profile of customer service practice and professionalism nation-wide as well as provide a platform for corporates and individuals to benchmark themselves and learn best practice from service excellence leaders.
The winners, determined from a survey that sourced information directly from a target of 6,000 respondents nation-wide, were drawn from banking, telecommunications, supermarkets, universities, fuel stations, insurance and government services sectors.
